Frequently Asked Questions — Masterwork Equipment
Masterwork Equipment is a specialty source for 3D printers, laser engravers, pottery equipment, sewing and embroidery machines, jewelry equipment, and professional tools for makers, studios, and growing businesses. We offer genuine products backed by applicable manufacturer warranties.
Ordering & Processing
How long does order processing take?
Orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking information as soon as your order ships.
How can I check my order status?
Every order receives a tracking link by email. You can also call our support team at (888) 865-1086 or email support@masterworkequipment.com. We aim to respond within 1–2 business days.
Shipping
How is my order shipped?
Orders are shipped through standard carriers such as UPS, FedEx, or USPS. Processing normally takes 1–2 business days, followed by approximately 5–10 business days in transit. Most orders arrive within 6–12 business days of being placed.
Do you offer free shipping?
Yes. We offer free standard shipping on orders within the United States.
Do you ship internationally?
No. We currently ship only to addresses within the 50 United States.
Damaged or Missing Items
What should I do if my equipment arrives damaged?
Photograph the damage, retain the original packaging, and contact us within 48 hours of delivery. We’ll review the issue and arrange an appropriate resolution, which may include replacement parts, a replacement unit, or a refund. If the item must be returned, we’ll provide return instructions.
What should I do if my shipment is missing?
If tracking stops updating or your package is marked as delivered but cannot be located, contact us with your order number. We’ll open a trace with the shipping carrier and help resolve the issue.
Warranty & Returns
Is my equipment covered by a warranty?
Products are covered by their applicable manufacturer warranties. Coverage and warranty periods vary by brand and product. Review the product page or contact us for specific warranty information.
What is your return policy?
Eligible items may be returned within 30 calendar days of delivery. Return conditions and exclusions may vary by product, so please review our Return & Refund Policy for complete details before submitting a return request.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is securely processed and PCI-compliant.
Still Have Questions?
Call (888) 865-1086 Monday–Friday, 9:00 AM–6:00 PM EST, or email support@masterworkequipment.com. We aim to respond within 1–2 business days.