Last updated: September 21, 2026
This Privacy Policy describes how Masterwork Equipment, operated by NMG Express LLC (“Masterwork Equipment,” “we,” “us,” or “our”), collects, uses, and discloses your Personal Information when you visit masterworkequipment.com, make a purchase, contact us, or otherwise use our services.
“Personal Information” means information that identifies you or can reasonably be linked to you.
Personal Information We Collect
The information we collect depends on how you interact with our Site and services.
Information You Provide to Us
We may collect:
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Your name
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Billing and shipping addresses
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Email address
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Phone number
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Order and transaction details
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Customer account information
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Communications with our support team
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Return, refund, warranty, or product-support information
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Photographs or videos you provide when reporting a damaged, defective, or incorrect product
Payment information is processed securely by Shopify and our payment providers. We generally do not directly store your complete payment-card information.
Information Collected Automatically
When you visit or use our Site, we may automatically collect:
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IP address
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Browser and device information
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Operating system
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Time zone and approximate location
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Cookie and tracking information
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Products and pages you view
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Search terms
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Referring website or URL
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How you interact with the Site
We use this information to operate the Site, remember your preferences, improve performance, understand customer activity, prevent fraud, and support our marketing efforts.
Information From Third Parties
We may receive Personal Information from companies that help us operate our business, including:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfillment partners
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Fraud-prevention and security providers
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Analytics and advertising platforms
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Customer-support and communication providers
How We Use Personal Information
We may use Personal Information to:
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Process payments and complete purchases
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Confirm, fulfill, and deliver orders
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Provide order confirmations and tracking information
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Communicate about orders, shipping delays, returns, refunds, or warranties
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Respond to customer-service inquiries
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Detect and prevent fraudulent or unauthorized activity
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Maintain the security and functionality of our Site
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Improve our products, services, and website experience
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Measure the effectiveness of our advertising
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Send promotional communications when you have opted in
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Comply with legal, tax, accounting, and regulatory obligations
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Enforce our policies and protect our legal rights
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages. You may still receive non-promotional communications concerning your orders or account.
How We Disclose Personal Information
We may disclose Personal Information to service providers that help us operate our business, including:
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Shopify, which powers our online store
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Payment processors
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Suppliers and fulfillment partners
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UPS, FedEx, USPS, and other shipping carriers
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Website hosting, security, and fraud-prevention providers
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Analytics and advertising partners
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Email and customer-support providers
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Professional advisers, including legal and accounting providers
We may also disclose Personal Information:
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To comply with applicable laws, court orders, subpoenas, or lawful government requests
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To investigate fraud, security incidents, or violations of our policies
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To protect our customers, business, property, or legal rights
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As part of a merger, acquisition, financing, restructuring, or sale of business assets
Service providers are permitted to use Personal Information only as necessary to provide their services or as otherwise allowed by law.
Shopify
Our online store is powered by Shopify. Shopify processes certain Personal Information to provide services such as storefront hosting, checkout, payment processing, fraud prevention, and customer-account functionality.
You can learn more about Shopify’s privacy practices by visiting the Shopify Privacy Policy.
Cookies and Tracking Technologies
Cookies are small files placed on your device when you visit a website. We and our service providers may use cookies, pixels, tags, and similar technologies.
These technologies may fall into the following categories:
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Essential cookies: Required for core features such as navigation, customer login, shopping carts, checkout, security, and fraud prevention.
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Functional cookies: Remember your preferences and improve Site functionality.
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Analytics cookies: Help us understand how visitors use the Site and measure performance.
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Advertising cookies: Help us measure advertisements and provide more relevant marketing.
The specific cookies used may change as Shopify and our connected services are updated.
You can control cookies through your browser settings and, where available, our cookie banner or privacy-choices tool. Disabling essential cookies may prevent parts of the Site from functioning correctly.
For more information, see Shopify’s Cookie Policy.
Analytics and Advertising
We may use analytics and advertising services to understand how customers use our Site and to measure or personalize advertising. Depending on which services are enabled, these providers may include Google, Meta, Microsoft, Shopify, or similar platforms.
These partners may collect information about your device, browsing activity, and interaction with our Site or advertisements through cookies and similar technologies.
You can learn more or manage advertising preferences through:
Sale or Sharing of Personal Information
Masterwork Equipment does not sell Personal Information in exchange for money.
However, certain disclosures to analytics or advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws.
Where required by applicable law, you may opt out through our cookie banner or privacy-choices tool, or by contacting us using the information below. We will also honor Global Privacy Control signals where required by law.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
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Request access to or a copy of your Personal Information
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Request correction of inaccurate Personal Information
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Request deletion of your Personal Information
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Request information about how we collect, use, and disclose Personal Information
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Request a portable copy of certain Personal Information
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Opt out of the sale or sharing of Personal Information
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Opt out of targeted advertising
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Limit certain uses of sensitive Personal Information
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Withdraw consent where processing is based on consent
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Appeal a decision concerning a privacy request
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Receive equal service without discrimination for exercising your privacy rights
To submit a request, email support@masterworkequipment.com.
We may need to verify your identity before completing your request. Where permitted, you may designate an authorized agent to make a request on your behalf. We may request evidence that the agent is authorized to act for you.
Some information may be retained where required or permitted by law, including for tax, accounting, fraud-prevention, transaction, and legal-compliance purposes.
Data Retention
We retain Personal Information only for as long as reasonably necessary to:
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Provide our products and services
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Maintain transaction and order records
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Complete returns, refunds, and warranty requests
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Meet tax, accounting, and legal obligations
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Resolve disputes
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Prevent fraud and abuse
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Enforce our agreements and policies
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information.
However, no online service, data-storage system, or electronic transmission can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you believe your account has been accessed without authorization.
Automated Decision-Making
We do not use Personal Information to make solely automated decisions that produce legal or similarly significant effects concerning you.
Shopify, payment processors, and fraud-prevention providers may use automated systems to identify potentially fraudulent or unauthorized transactions.
Children’s Privacy
Our Site and services are not directed toward children under 13, and we do not knowingly collect Personal Information from children under 13.
If you believe a child has provided Personal Information to us, please contact us so we can review and delete it where appropriate.
Do Not Track and Global Privacy Control
Because there is no consistent industry standard for responding to “Do Not Track” browser signals, our Site may not respond to those signals.
Where required by applicable law, we recognize Global Privacy Control signals as requests to opt out of the sale or sharing of Personal Information.
External Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of websites we do not operate. We encourage you to review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.
When we make changes, we will post the updated policy on this page and revise the “Last updated” date.
Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to submit a privacy-related complaint, please contact us:
Masterwork Equipment
Operated by: NMG Express LLC
Email: support@masterworkequipment.com
Phone: (888) 865-1086
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST